Returns Policy

Returns

Our return policy is only valid if an item is defective or damage.In case of damaged or defective item, we will either send a replacement or refund the amount for the defective or damaged item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@themugshotlk.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@themugshotlk.com and send your item to: The Mugshot LK, No 9 Parakumba Place, Wellawatte, 00600, Sri Lanka.

Shipping
To return your product, you should mail your product to: The Mugshot LK, No 9 Parakumba Place, Wellawatte, 00600, Sri Lanka

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.